1929. Holcombe Hall, Lancashire

Parlour maid Florrie Bickerstaff has always endured the quick temper of Lady Charlotte, calmly navigated the formidable housekeeper, Bertha and avoided the officious butler, Mr Arkwright. But it's all been worth it for the attention of Sir Richard.

He has shown Florrie nothing but kindness, and her heart can't help but lift when he enters the room. But she is a mere parlour maid and he a successful tycoon.

When the house is in need of a new housekeeper, Florrie discovers she was not as invisible as she first thought. As she rises to the challenge of her new role, Sir Richard finds many an excuse to spend time with her and the rules of upstairs and downstairs swiftly blur...