Nine-year old Taylor McTuttle has reached a crossroads. Does he believe Santa Claus really knows who is naughty or nice? Does he even believe in Santa Claus anymore? Chippey is the young scout elf who is assigned by Santa to restore Taylors belief in Christmas magic. When the boy breaks the number one Elf on the Shelf rule, Chippey loses his Christmas magic, the entire McTuttle family loses its scout elf and both Taylor and Chippey lose their self-respect. Through the power of love and forgiveness, both of them learn the most important lesson of all: that true belief cannot be taught.